Shipping information
Free Shipping on orders over $29
*Fed Ex Ground shipping will be waived at checkout for orders of $29 or more shipping within the domestic US. Tax does not count toward order total. A flat-rate shipping charge of $13.99 will be applied at checkout for all orders under $29.
Shipping to Alaska, Hawali, U.S. Territories including APO / FPO Military Bases
We currently ship only within the contiguous United States (the lower 48 states). Unfortunately, we’re unable to ship to Alaska, Hawaii, U.S. territories, or international locations, including Canada.
We cannot ship to APO / FPO military bases.
Has My Order Shipped?
You will receive an email confirmation when your order has been picked up by our carrier. This will include tracking information. You may also track your order here.
How Long Will It Take My Order To Arrive?
Most shipments typically arrive at your door within 3-7 business days of placing your order. You will receive an email confirmation with a tracking number when your order has been picked up by our carrier. Deliveries may take longer during times of high demand or inclement weather.
If you haven’t received your package within 10 business days of placing the order, please don’t hesitate to contact us via our contact form. The Mrs. Meyer’s team is here for you and happy to help.
How Do I Access My Tracking Information?
When your order has been picked up by our carrier, you will receive an email confirmation which will include tracking information. You may also track your order here.
Can I Change My Shipping Address?
Because we start processing your order as soon as it is submitted, we cannot edit the shipping address on an existing order after it is submitted. For future orders, you can change the shipping addresses by logging into your account and updating your address in your Profile.
How Do You Calculate Shipping Charges?
There is a standard flat rate cost for each shipping method, regardless of the weight or size of your order.
Refunds and cancellations
What is your refund policy?
If you are dissatisfied with your purchase for any reason, please contact our Customer Service team at 877-865-1508, Monday through Friday, 8AM – 5PM CST and we’ll make it right.
Please note that PayPal transactions are time-sensitive; any PayPal orders over 90 days may not be available to be reprocessed.
When Will The Credit Appear On My Credit Card?
You will receive an email confirmation when your refund has been processed and the credit has been applied to your credit card. Please note, it may take up to 10 business days for the credit to appear on your credit card.
How Do ICancel Or Edit My Order?
Because we start processing your order as soon as it is submitted, we cannot cancel or edit your order after it is submitted. If you still have concerns, please contact Customer Service at 877-865-1508, Monday through Friday, 8AM – 5PM CST and we’ll make it right.
Why Was My Order Cancelled?
Unfortunately, from time-to-time we have to cancel an order or a portion of an order due to product being unavailable or out-of-stock at the time of shipment. Your order may also be cancelled if the shipping carrier was unable to complete the delivery or the shipment was damaged in transit. If your order is cancelled, you will receive an email confirmation and a full refund (including shipping and handling fees) will automatically be processed for the portion of the order that was cancelled. Please note, it may take up to 10 business days for the refund credit to appear on your credit card.